Management Development Program on Total Quality Management

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(Continuous Quality Improvement Is Excellence)

Date: March 13, 2017Posted by: Marionette Martinez

Contributed by Dr. Mary Grace L. Leongson

The Management Team, headed by the University President, Sr. Ma. Evangeline Anastacio, SPC, attended the Management Development Program (MDP) on Total Quality Management with the theme, “Continuous Quality Improvement Is Excellence.” The activity was held on 17 January and 21 February 2017 in the Hotel and Restaurant Management (HRM) Training Center, Café Fleur-de- lis from 8:30 to 11:00 a.m. This is the last in the MDP series of seminars for Academic Year 2016-2017.

The main objective of this event was to introduce the main principles of Total Quality Management and demonstrate how to use the TQM models and quality management methodology for the implementation of total quality management in the education/school setting. Furthermore, the following objectives were achieved:
• know organizational excellence models and be able to assess an organization’s performance, making reference to these criteria;
• know the principles of total quality management and peculiarities of implementation;
• be able to use quality management methods in analyzing and solving problems of an organization, specifically in the school setting

The seminar was facilitated by Prof. Roselle Marie D. Azucena, Vice President for Corporate Affairs and Strategic Planning of Mary Mediatrix Medical Center. With her experience in both the industry and the academe, Prof. Azucena was able to link the Quality Management models and tools in the education setting, specifically on the needs of St. Paul University Manila.

On the first day of the seminar, Prof. Azucena walked through the foundations and concepts of Quality Management. On day 2, she focused on the different quality management tools and the application of each in the education setting.

The participants actively joined in the open forum for more clarifications and suggestions on how QM be applied in SPU Manila.